We are seeking a skilled Technical Integration Analyst to join our Professional Services team. In this role, you will be responsible for planning, executing, and supporting the integration of our enterprise SaaS platform with client systems. You will serve as the technical liaison between our clients and internal teams, ensuring seamless API, SSO, HRIS, LMS, and other third-party system integrations during implementation and post-go-live phases.
Key Roles and Responsibilities:
Integration Planning & Execution
Collaborate with client technical teams to understand integration requirements and constraints.
Translate business and functional requirements into technical specifications.
Configure, develop, and validate integrations including APIs, webhooks, data pipelines, SSO (SAML/OAuth), and HRIS connectors.
Technical Implementation Support
Assist in onboarding new clients by supporting technical setup and custom configurations.
Participate in technical discovery calls and provide subject matter expertise on integration capabilities.
Create and maintain integration documentation, including interface specifications and process flows.
Testing & Validation
Develop test cases and perform integration testing (unit, system, and user acceptance testing).
Troubleshoot integration issues and coordinate with Engineering/Support teams as needed.
Validate data integrity, sync schedules, and error handling mechanisms.
Client & Stakeholder Communication
Act as a trusted advisor and technical consultant to clients during onboarding and rollout phases.
Clearly communicate technical concepts to non-technical stakeholders.
Collaborate with Customer Success, Product, and Engineering to resolve integration challenges.
Continuous Improvement
Gather client feedback on integration experiences and recommend enhancements.
Maintain knowledge base and reusable components/templates for future integrations.
Stay current with SaaS, API, and integration technology trends and best practices.
Qualifications:
Required
3+ - 5 yrs years of experience in a technical integration, implementation, or solutions engineering role, ideally in a SaaS environment.
Solid understanding of RESTful APIs, JSON, XML, authentication protocols (SAML, OAuth), and middleware tools (e.g., Mulesoft, Workato).
Experience with HRIS, ERP, LMS, CRM systems (e.g., Workday, SAP, SuccessFactors, Salesforce).
Strong analytical, problem-solving, and debugging skills.
Excellent communication and client-facing skills.
Education
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent work experience).
Preferred Skills
Familiarity with ETL tools and data transformation techniques.
Hands-on experience with scripting (Python, JavaScript) or SQL for data manipulation.
Exposure to cloud environments (AWS, Azure) and DevOps practices.
Understanding of enterprise IT governance, security, and compliance standards.
Location : Chennai preferred
